Shipping and Order Policy

ShIpping and Order Policy

When you place an order, we collect :

Payment information (credit card details are processed securely by our payment processor and not stored on our servers)
Billing address
Shipping address
Purchase details
Phone number for delivery purposes

Shipping Information

All international orders are shipped via EMS Express from Thailand.
Orders are processed within 1–3 business days.
A tracking number will be provided once your order has been shipped.
Delivery times may vary depending on customs clearance in each country.

Free Worldwide Shipping On orders over 10,000 THB

Thailand – Free Shipping (Flash express 1-3 days)

Shipping Rates

Asia — from 750 THB
Europe — from 950 THB (Express EMS World 3–5 days)
Oceania — from 1,150 THB
USA & Canada — from 1,350 THB
Rest of World — from 1,450 THB (Express EMS World 5–11 days)

*Shipping will be calculated at checkout based on selected country.

Our prices and shipping does not include delivery/ import duties or local

Shipping Options
We offer various shipping options, which may vary depending on your location. Shipping costs and estimated delivery times will be provided during checkout.

International Shipping
For international Orders:

You are responsible for all customs duties, import taxes, and other fees
We are not responsible for delays due to customs processing
Some countries may have restrictions on importing certain products

Returnable Items
You may return merchandise purchased from Meskmuse under the following conditions:

Items must be returned within 30 days of delivery
Products must be unworn, unused, and in their original condition
All original packaging must be intact, including dust bags, boxes, and any protective coverings
All original tags and authenticity certificates must remain attached
Items must be free from scents, makeup, or other signs of wear

Non-Returnable Items
The following items cannot be returned:

Items marked as “ Sale” at the time of purchase
Product with visible signs of wear, damage, or soiling
Items without original packaging and documentation
* All sales are final. No returns will be accepted.
* Final sale. No returns or refunds.

Return Process

Contact Customer Service: Email ( Meskmuse.official@gmail.com ) with your order number, the item(s) you wish to return, and the reason for your return. Please include “Return Request” in the subject line.
Receive Return Authorization: Our customer service team will review your request via email within 1-2 business days.
Package Your Return: Carefully pack the item(s) in their original packaging. Include all accessories, documentation ,Order Summary
Ship Your Return: Send your package to the return address provided in the return instructions. We recommend using a tracked shipping service for your protection. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Return Processing

Once we receive your return, please allow 5-7 business days for our quality control team to inspect and process your return.

Refund Methods

Refunds will be issued to the original payment method used for the purchase:
Credit/Debit Card, Google Pay, Apple Pay Purchases: Refunds will be processed through Stripe to the original payment method. Please allow 7-10 business days for the refund to appear on your statement after processing.

Cancellation Policy

We understand that sometimes plans change. You may cancel your order at any time before it has been shipped. Once the order has been dispatched, cancellations will no longer be accepted.

Orders may be canceled at any time before shipment.

If you wish to cancel your order, please contact our customer service team as soon as possible.

Contact Us
If you have questions about returns or need assistance with the return process: